Official Neptune Waterproofing Services and Home Improvements Terms and Conditions

Last Updated: September 17, 2026

These Terms and Conditions apply to the website, estimates, communications, and services provided by Neptune Waterproofing Services and Home Improvements (“Neptune,” “we,” “us,” or “our”).

By using our website or requesting services, you acknowledge these Terms and Conditions. Individual estimates, proposals, contracts, warranties, and other written agreements may contain additional project-specific terms. If a signed project agreement contains terms that differ from these general Terms and Conditions, the signed project agreement will control for that project.

Services

Neptune Waterproofing Services and Home Improvements provides services that may include basement waterproofing, crawlspace waterproofing, drainage systems, sump pump systems, foundation and structural repair, concrete and masonry work, moisture-control solutions, mold remediation, and related home improvement services.

The exact scope of work for an individual project will be described in the applicable written estimate, proposal, or contract.

Estimates and Proposals

Estimates and proposals are based on the conditions that can reasonably be observed or evaluated at the time of inspection.

Certain conditions may be concealed behind walls, floors, foundations, concrete, soil, finishes, structures, or other inaccessible areas. If previously unknown conditions are discovered after work begins, Neptune will communicate those findings and any recommended changes to the customer.

Additional work outside the original agreed scope may require additional authorization and charges.

Scheduling and Property Access

Customers are responsible for providing reasonable access to the areas necessary for inspection and performance of approved work.

Project dates may be affected by weather, material availability, site conditions, permitting, inspections, unforeseen conditions, or circumstances beyond Neptune’s reasonable control.

We will communicate material scheduling changes when reasonably possible.

Pricing and Payment

Pricing, deposits, progress payments, final payments, and accepted payment methods will be stated in the applicable estimate, proposal, invoice, or contract.

Customers are responsible for reviewing the project-specific payment terms before authorizing work.

Additional work or approved changes to the original scope may result in additional charges.

Permits and Inspections

Where permits, engineering, municipal approvals, or inspections are required, responsibility for obtaining and paying for them will be stated in the applicable proposal or agreement.

Requirements may vary depending on the municipality and scope of work.

Warranties

Any warranty applicable to a project will be described in the written estimate, proposal, warranty document, or contract for that particular work.

Warranty coverage may be subject to stated conditions, exclusions, maintenance requirements, transfer requirements, or other limitations contained in the applicable warranty documentation.

Unforeseen Conditions

Waterproofing, excavation, foundation, masonry, drainage, and structural work may reveal conditions that were not visible during the initial inspection.

Examples may include hidden structural deterioration, unsuitable soil, roots, underground utilities, concealed water damage, damaged footings, deteriorated masonry, plumbing or electrical conditions, or other concealed defects.

When material unforeseen conditions are discovered, Neptune will communicate with the customer regarding the condition and any recommended additional work before proceeding with work outside the authorized scope whenever reasonably practicable.

Customer Responsibilities

Customers are responsible for providing accurate information regarding the property and known conditions that may affect the work.

Customers should disclose known utilities, prior repairs, water intrusion history, structural concerns, underground systems, or other information reasonably relevant to the requested work.

Website and Informational Content

Information provided on NeptuneWPS.net is intended for general informational purposes.

Website information does not replace a property-specific inspection, engineering evaluation when required, written estimate, or signed project agreement.

SMS Messaging Terms

Neptune Waterproofing Services and Home Improvements may send service-related SMS text messages to customers and prospective customers who have provided their mobile number and affirmatively consented to receive text communications.

SMS messages may include:

• Appointment scheduling and confirmations
• Inspection information
• Estimate and proposal follow-ups
• Requested service information
• Project scheduling and updates
• Service-related questions
• Customer support communications

Message frequency varies based on your communications and service needs. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP. After opting out, you may receive a confirmation that your opt-out request has been processed.

For assistance, reply HELP or contact Neptune Waterproofing Services and Home Improvements using the contact information below.

Consent to receive SMS messages is not a condition of purchasing goods or services.

Submitting a request for an estimate, providing a telephone number, or otherwise contacting Neptune does not by itself constitute SMS consent. SMS consent is obtained separately through the optional SMS consent process provided on our website or another authorized opt-in method.

Mobile opt-in information and messaging consent are handled in accordance with our Privacy Policy.

Privacy

Our collection and use of personal information is governed by our Privacy Policy.

Our Privacy Policy also explains how mobile information and SMS consent are protected and how customers may exercise privacy choices.

Third-Party Services

Our website may use third-party providers for website hosting, communications, analytics, security, forms, or other business functions.

Use of third-party websites or services may also be subject to their respective terms and privacy practices.

Limitation of Website Information

Although we make reasonable efforts to provide accurate website information, property conditions vary substantially.

Nothing on the website should be interpreted as a guarantee that a particular repair, waterproofing method, drainage solution, or other service is appropriate for a specific property without an appropriate evaluation.

Changes to These Terms

We may update these Terms and Conditions periodically.

Changes will be posted on this page with an updated “Last Updated” date. The terms applicable to an existing signed project will remain subject to the applicable signed agreement.

Contact Us

For questions regarding these Terms and Conditions, SMS messaging, or Neptune services, please contact:

Neptune Waterproofing Services and Home Improvements
11 Water Street
Piscataway, NJ 08854

Email: Sallyanne@NeptuneWPS.net
Phone: 732-359-2609

Here's what you can expect to find within Neptune's terms:

Comprehensive Waterproofing

Neptune Waterproofing Services Terms and Conditions: Our services provide comprehensive solutions to prevent water intrusion, addressing both interior and exterior issues. We focus on structural repairs to address foundational issues and deteriorating load-bearing concrete. Our concrete and masonry repair services focus on restoring and stabilizing essential elements, including block and brick. Mold remediation is also a priority, ensuring professional removal and preventing biological growth caused by moisture.

Our Commitment to Safety

How we prioritize the safety of our crew and your property.

Terms and conditions

In Neptune Waterproofing Services Terms and Conditions service agreement, we include key elements that clarify our working relationship and the scope of work. The first section defines terminology and outlines specific services based on your accepted proposal or estimate. Client responsibilities are clearly stated and include site access, utility control, and payment schedule adherence.

We provide guidelines on pricing, estimates, and payment terms, explaining how estimates are generated and detailing acceptable payment methods. Project timelines are addressed, including scheduling and the potential for delays due to weather and unforeseen conditions.

Liability, insurance, and risk allocation are outlined to ensure transparency regarding Neptune’s professional insurance coverage and its liability limitations. We also detail warranties provided for various services, including structural work, and explain conditions that could void them.

Dispute resolution procedures are included, along with the governing legal jurisdiction. The conditions for terminating the agreement are also specified, ensuring that both parties understand these terms.

We encourage you to thoroughly review the privacy and data use section, which explains how we handle client information. By submitting a request for an estimate, you grant explicit consent for communication regarding your service request.

This includes permission for telephone or SMS communication, strictly limited to scheduling and following up on your estimate. Your understanding and acceptance of these terms are vital for a successful partnership.