Privacy Policy
Last Updated: September 17, 2026
Neptune Waterproofing Services and Home Improvements respects your privacy. This Privacy Policy explains the types of information we may collect through our website, communications, and business interactions, how we use that information, when information may be disclosed, and the choices available to you.
Information We Collect
We may collect information that you voluntarily provide when you contact us, request an estimate, schedule an inspection or appointment, complete a website form, call us, email us, communicate with us by text message, or otherwise interact with our business.
This information may include:
• Name
• Property or service address
• Email address
• Telephone or mobile number
• Information about the property or services being requested
• Photos, videos, or other information you choose to provide regarding a project or property condition
• Appointment, estimate, project, and customer-service information
• Communications between you and Neptune Waterproofing Services and Home Improvements
Our website and service providers may also automatically collect limited technical information, such as IP address, browser type, device type, pages visited, referring website, approximate location derived from an IP address, and general information about how visitors interact with our website.
How We Use Information
We may use the information we collect to:
• Respond to inquiries and requests for estimates
• Schedule and confirm inspections, consultations, and appointments
• Provide information regarding our services
• Evaluate requested work and prepare estimates or proposals
• Communicate about proposed, scheduled, ongoing, or completed projects
• Provide project and service updates
• Answer questions and provide customer support
• Send service-related SMS text messages when the customer has consented to receive them
• Maintain customer, estimate, appointment, and project records
• Operate, maintain, secure, and improve our website and business operations
• Detect or prevent fraud, misuse, or unauthorized activity
• Comply with applicable legal, regulatory, accounting, insurance, or recordkeeping requirements
We do not use SMS consent as permission to send unrelated marketing or promotional text messages.
Sharing of Information
We do not sell personal information.
We do not share customer information with third parties or affiliates for their own marketing or promotional purposes.
We may use service providers that perform necessary business functions on our behalf, such as website hosting, website forms, communications, information technology, data storage, analytics, security, or other services necessary to operate our business.
These service providers may receive only the information reasonably necessary to perform services for us and are not authorized by us to use customer information for their own marketing or promotional purposes.
We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our legal rights, protect our customers or business, prevent fraud or misuse, or address security concerns.
SMS Messaging and Mobile Information
Neptune Waterproofing Services and Home Improvements may send SMS text messages to customers and prospective customers who have provided their mobile number and consented to receive text communications from us.
SMS communications may include:
• Appointment scheduling and confirmations
• Inspection information
• Estimate and proposal follow-ups
• Requested service information
• Project scheduling and updates
• Service-related questions
• Customer support communications
Message frequency varies based on your interactions with us. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP to a text message from us.
For assistance regarding text messages, reply HELP or contact us directly using the contact information provided below.
Consent to receive SMS messages is not a condition of purchasing goods or services.
Customer data is not shared with third parties or affiliates for marketing or promotional purposes.
Mobile information, including mobile telephone numbers, SMS opt-in information, and messaging consent, is not shared with third parties or affiliates for marketing or promotional purposes.
Mobile opt-in information and consent are not shared, sold, rented, transferred, or provided to third parties or affiliates for their own purposes. Any information-sharing provisions described elsewhere in this Privacy Policy exclude mobile opt-in information and SMS messaging consent.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to help the website operate properly, remember preferences, maintain security, understand website traffic, improve website performance, and measure the effectiveness of our website.
Some cookies may be provided by companies that supply website hosting, analytics, security, or other website functionality.
Your browser may allow you to limit or disable cookies. Disabling certain cookies may affect how some website features operate.
Information Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information under our control.
However, no website, electronic storage system, internet transmission, email communication, or other method of transmitting information can be guaranteed to be completely secure.
We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.
We do not permit unauthorized sharing of customer or user data.
Information Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing requested services, communicating with customers, maintaining business and project records, resolving disputes, enforcing agreements, and satisfying applicable legal, insurance, accounting, or recordkeeping obligations.
Your Privacy Choices
You may contact us to request access to, correction of, or deletion of personal information you previously provided to us, subject to applicable law and legitimate business recordkeeping requirements.
We may need to verify your identity before completing certain requests.
You may stop receiving SMS messages by replying STOP to a text message from us.
Children's Privacy
Our website and services are intended for homeowners, property owners, property managers, and other adults seeking home improvement or related services.
Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.
If we become aware that personal information from a child under 13 has been provided to us, we will take reasonable steps to delete it where appropriate.
Third-Party Websites and Services
Our website may contain links to websites or services operated by other organizations.
Neptune Waterproofing Services and Home Improvements is not responsible for the privacy practices, security, content, or policies of websites or services operated by third parties.
We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or services.
When changes are made, the revised policy will be posted on this page with an updated “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, your personal information, or our SMS messaging practices, please contact:
Neptune Waterproofing Services and Home Improvements
11 Water Street
Piscataway, NJ 08854
Email: Sallyanne@NeptuneWPS.net
Phone: 732-359-2609